Quiet and private account-support consultation setting

Account-holder support

Request payment or account-arrangement information.

This page does not process direct payments. Use the secure inquiry form to request verified instructions or discuss available next steps with an authorized representative.

01

Protect your information

Do not submit credit-card numbers, bank account credentials, online-banking passwords, social insurance numbers, or unrelated sensitive records through this form.

02

No admission required

Sending an inquiry does not by itself determine liability, confirm the amount, waive rights, or create a payment arrangement. You may request available account information before deciding how to respond.

03

Need rights information?

Collection and communication rules vary across Canada. The Compliance page links to official sources and explains when independent legal advice may be appropriate.

Account-holder support

Request verified account or payment-arrangement information.

Send an inquiry